STORE RETURNS POLICY
Please read the Returns Policy prior to placing your order as there are exceptions to this policy.
We stand by the products we carry at Simple Form and we are confident you will love your purchase too. Whilst we want you to be 100% satisfied with your purchase, we understand this may not always be the case. If for any reason you are not satisfied or have changed your mind about your purchase you can return the product to our store for a store credit.
You must contact us at email@example.com within 14 days of receiving your order, with your order number and items to be returned, to let us know your intention to return. You will then be provided with a Returns Authorisation number and will able to return the requested products to our store. Once we have received the order, we will provide you with a store credit.
Please note, returns lodged outside the 14 day period will not be accepted.
Original shipping charges cannot be credited. Return postage arrangements and postage costs will be borne by you, the customer.
Return in saleable condition
All items must be returned in all original re-sellable condition (unworn, unwashed, unaltered, unopened, unused, unassembled, undamaged and unmarked packaging & tags).
Missing and damaged boxes and missing accessories etc are reasonable grounds for a rejected return. Please DO NOT attach postage labels and stamps onto a product's original packaging box.
Preparing your item for return
When returning an item we ask you enclose a copy of the tax invoice you would have received with the order (or order confirmation email) and send the items back, making sure to clearly mark the RAN# on the front of your parcel.
Our Address for Returning Items
Returns / (RAN #NUMBER)
95 Charles Street
Seddon VIC 3011
(03) 9041 5296
The item will remain your responsibility until it reaches us. Simple Form will not be liable for any lost or damaged items being returned to us by you. For your own peace of mind we recommend you carefully repackage your item to avoid any damage during transportation and consider using express post or registered post to track your item. Please retain proof of postage until we have confirmed your return has been processed.
Processing of a return
Once your returned purchase has undergone a quality control check, our store team members will process the store credit. Please allow 3-4 business days from the time we receive your order for your return and store credit to be processed.
We will notify you via email once your return has been processed and we will then credit you at the purchase price, minus any incurred shipping costs and any processing fees, to the original method of payment.
Simple Form has the right to refuse returned goods if they do not meet our terms above. If the item is deemed unfit for return, Simple Form will notify you the return has been rejected and this decision is final. You then have the following options:
- to have the item shipped back to you at your own cost
- to have the item recycled or disposed of.
Exceptions to the Returns Policy
Exceptions to our Returns policy apply in the following cases:
a. You have purchased reduced items or sale items, in which case, sales are final and are not eligible for return.
b. You have purchased furniture and lighting products, in which case, sales are final and are not eligible for a return. Therefore please choose these items carefully (right colour, right size, right finish etc).
c. You have purchased products that are not stock items and need to be ordered in for you. This are usually denoted by Pre-Orders and items with Lead Times. In these cases, the sale is final and is not eligible for return.
d. You are attempting to cancel an order that is progressing through its lead time, in which case, you forfeit your non-refundable 50% deposit.
e. You have purchased bed linen, towels and jewellery products, in which case, sales are final for hygiene and safety reasons and are not eligible for a return.
Some of the items we stock are handmade and will have handmade characteristics. These are not defects or faults and their uniqueness is to be embraced. These characteristics cannot be used as the basis for a return and will not be accepted for return.
Consumer GuaranteeAs a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items or services purchased from Simple Form. If you believe an item or services is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under the Australian or New Zealand Consumer Law. However these consumer guarantees do not apply where the item was damaged due to abnormal use or misuse.
ExchangesOnline store returns are only eligible for store credit or exchange. If you would like to exchange for an item immediately, we suggest you place a new order for the item you want before returning your original purchase. This will ensure your exchanged item is in stock. You are then welcome to return your original order as a change of mind return subject to our terms. Alternatively, you can wait until this is processed before placing a new order.
Order CancellationsShould you wish to cancel or alter an order which has not yet been processed, please contact us immediately in writing at firstname.lastname@example.org. All orders are processed within 30 minutes of being placed and cannot be cancelled after this timeframe. If your order has been processed and dispatched, you will need to return the order subject to the terms and conditions above for store credit.
Faulty Items / Damaged ItemsWe aim to always represent and despatch quality products and do our utmost to inspect all products before they leave the premises and pack to withstand transit challenges.
Proof of PurchaseTo exercise the rights related to a repair, replacement or refund, you will be required to present a proof or purchase in the form of the original tax invoice sent with your order or a print out of the order confirmation sent to your email when you originally placed your order.
Wrong ItemIf you have received an item that is not what you had originally ordered, please contact us immediately, quoting your order number, name and address, details of the product received and product originally ordered, and whether you require a refund or replacement. We will then be in touch with how to proceed with the return of the incorrect item.
Sale Items / Clearance ItemsThe sale of reduced items and clearance items are final and are not eligible for return for store credit or for exchange. There are no exceptions to this term. If you are unsure about the condition of any items at the time of placing an order, please get in contact prior to submitting your order.
Gift VouchersGift vouchers are final and cannot be returned by the purchaser or recipient under any circumstance. Gift vouchers, both in store and online are valid indefinitely from the date of issue provided you supply the voucher at the time of redemption.
NEED MORE HELP?
Please feel free to contact us with any questions.
E | email@example.com
P | (03) 9041 5296