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SHIPPING

Standard Shipping

Standard orders placed Monday through Friday (excluding public holidays and peak periods such as Christmas) are processed and shipped within two business days. In the event there are fulfilment issues, we will be in contact within 24 hours to discuss them with you. Standard orders placed on holidays or on the weekend are processed and shipped within three business days.

You will receive an email notification when your order has been dispatched, to help you track your items.

If you are not at your place of residence during the hours of 9am-5pm from Monday to Friday, we recommend you provide a suitable daytime delivery address to avoid delays or mail redirections. This is important for all deliveries, which require a signature upon receipt and extremely important for customers who live in an apartment complex. 

Our couriers are unable to deliver to your post office box or parcel lockers (unless you live in regional/remote Australia) as they are unable to access these facilities. Please DO NOT provide a PO Box, Parcel Locker or Post Office as your shipping address (unless Australia Post has explicitly agreed to accept your parcel for you - only applicable for remote postcodes). Doing so will only cause delays as we will need to reach out to you to obtain a suitable street address prior to dispatch.

If you live within an apartment complex and are not home when the courier attempts delivery, you will be carded to collect the consignment at the courier's nearest depot or may be charged at your own cost to have the consignment redelivered. We will not be responsible for any additional charges for delivery to apartments.

Express Shipping

Express shipping rates are not explicitly advertised as these vary on a case by case basis taking into factors such as actual weight and cubic weight. If you require this service, please send us an email at hello@simpleform.com.au outlining your postcode and the items you would like to order and we will get back to you as soon as possible with the best shipping quote we can obtain and shipping timeframes.

Orders will be shipped on the same business day (provided your order is received before 1pm AEST). Express delivery takes 1-2 business days from the date of dispatch for all Australian East Coast metropolitan areas and 3-7 days for the outer suburbs of the Eastern states and for our WA & QLD friends. These are estimates only provided by Australia Post and therefore we cannot provide any guarantees with these timeframes.

Rates

Our promise is to save you time and money wherever possible by keeping delivery costs fair, low and fully transparent.

In order to keep your costs down and our pricing simple, delivery is free for Simple Form. customers within Australia if you spend $200 or more on full priced items in one transaction*. Please do note our exclusions to this Free Shipping Offer below.

Australia

Standard Shipping

AUSTRALIA WIDE

3-7 business days

$12 on orders < $200

Free Standard Shipping

AUSTRALIA WIDE

3-7 business days

FREE on orders > $200.
*Exclusions Apply

Light Bulky / Fragile Shipping for smaller parcels

VICTORIA

1-5 business days

$18

Extremely Bulky / Heavy Shipping

VICTORIA

1-5 business days

 $42

Light Bulky / Fragile Shipping for smaller parcels

NSW, ACT, SA & TAS

2-4 business days
$24

Extremely Bulky / Heavy Shipping

NSW, ACT, SA & TAS

2-4 business days
$65

Light Bulky / Fragile Shipping for smaller parcels

WA / QLD

7-12 business days
$36

Extremely Bulky / Heavy Shipping

WA / QLD

7-12 business days
$80

Light Bulky / Fragile Shipping for smaller parcels

NT

9-14 business days
$50

Bulky / Heavy Shipping

NT

9-14 business days
$150
REGIONAL ZONES
-
Add an additional $40 to estimation


Free Australian Shipping Exclusions

  • Free shipping does not apply where objects are heavy, fragile or bulky, even if they exceed the $200 threshold. This is always clearly laid out in the product page of any product that does not qualify for free shipping. In these cases, our courier charges will apply and will be calculated at checkout or we will contact you after your order is placed to discuss additional shipping charges. 

  • What is a heavy item? A heavy item is anything that weighs more than 5kg on its own.

  • What is considered a bulky item? A bulky item is anything that cannot be packed into a cubic box measuring 50 x 50 x 50cm on its own. This includes lightweight objects weighing less than 10kg. If your complete order exceeds $200 and contains both bulky and other smaller items, the exclusion only applies to the bulky item. Other items will qualify for free shipping.

  • What is a fragile item? These are items that we fear may break during transit and not only need to be insured against damage during transit but also require extra packaging (larger box, bubble wrap, foam beads etc) to ensure it arrives to you safely. These extra precautions lend themselves to higher freight and handling charges.

The Rest of the World - Estimates Only

We are happy to ship to our friends abroad. If you wish to have an item shipped outside Australia, please send us an email first, outlining the items you wish to purchase and the preferred delivery destination. We will do our best to determine freight costs and an approximate delivery time to your location. Alternatively, you are able to calculate a slight estimate, based on weight, from our National Carrier, Australia Post website here



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