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SHIPPING

Standard Shipping

Standard orders placed Monday through Friday (excluding public holidays and peak periods such as Christmas) are processed and shipped within two business days. In the event there are fulfilment issues, we will be in contact within 24 hours to discuss them with you. Standard orders placed on holidays or on the weekend are processed and shipped within three business days.

You will receive an email notification when your order has been dispatched, to help you track your items.

If you are not at your place of residence during the hours of 9am-5pm from Monday to Friday, we recommend you provide a suitable daytime delivery address to avoid delays. This is important for all deliveries, which require a signature upon receipt and extremely important for customers who live in an apartment complex.

Our couriers are unable to deliver to your post office box or parcel lockers (unless you live in regional Australia) as they are unable to access these facilities. Please DO NOT provide a PO Box or Parcel Locker as your shipping address unless you live in regional Australia. There will be delays caused if you do this as we will need to reach out to you to obtain a suitable street address.

If you live within an apartment complex and are not home when the courier attempts delivery, you will be carded to collect the consignment at the courier's nearest depot or be charged to have the consignment redelivered. 

Express Shipping

Express shipping rates are not explicitly advertised as these vary on a case by case basis taking into factors such as actual weight and cubic weight. If you require this service, please send us an email at hello@simpleform.com.au outlining your postcode and the items you would like to order and we will get back to you as soon as possible with the best shipping quote we can obtain.

Orders will be shipped on the same business day (provided your order is received before 1pm AEST). Express delivery takes 1-2 business days from the date of dispatch for all Australian East Coast metropolitan areas and 3-7 days for the outer suburbs of the Eastern states and for our WA & QLD friends. These are estimates only provided by Australia Post and therefore we cannot provide any guarantees with these timeframes.

Rates

Our promise is to save you time and money wherever possible by keeping delivery costs fair, low and fully transparent.

In order to keep your costs down and our pricing simple, delivery is free for Simple Form. customers within Australia if you spend $200 or more on full priced items in one transaction*. Please do note our exclusions to this Free Shipping Offer below.

Australia

Standard Shipping

3-7 business days

$12 on orders < $200

Free Standard Shipping

3-7 business days

FREE on orders > $200*

Exclusions Apply

Bulky / Heavy / Fragile Shipping (Estimation Only ~ 50kg+ Cubic Weight)

VICTORIA

1-3 business days

$38

Bulky / Heavy / Fragile Shipping (Estimation Only ~ 50kg+ Cubic Weight)

NSW, ACT, SA & TAS

2-4 business days

$65

Bulky / Heavy / Fragile Shipping (Estimation Only ~ 50kg+ Cubic Weight)

WA / QLD

7-12 business days
$75

Bulky / Heavy / Fragile Shipping (Estimation Only ~ 50kg+ Cubic Weight)

NT

9-12 business days
$125
REGIONAL ZONES
-
Add an additional $40 to estimation


Free Australian Shipping Exclusions

  • Free shipping does not apply where objects are heavy, fragile or bulky, even if they exceed the $200 threshold. This is always clearly laid out in the product page of any product that does not qualify for free shipping. In these cases, our courier charges will apply and will be calculated at checkout or we will contact you after your order is placed to discuss additional shipping charges. 

  • What is a heavy item? A heavy item is anything that weighs more than 5kg on its own.

  • What is considered a bulky item? A bulky item is anything that cannot be packed into a cubic box measuring 50 x 50 x 50cm on its own. This includes lightweight objects weighing less than 10kg. If your complete order exceeds $200 and contains both bulky and other smaller items, the exclusion only applies to the bulky item. Other items will qualify for free shipping.

  • What is a fragile item? These are items that we fear may break during transit and not only need to be insured against damage during transit but also require extra packaging (larger box, bubble wrap, foam beads etc) to ensure it arrives to you safely. These extra precautions lend themselves to higher freight and handling charges.

The Rest of the World - Estimates Only

We are happy to ship to our friends abroad. If you wish to have an item shipped outside Australia, please send us an email first, outlining the items you wish to purchase and the preferred delivery destination. We will do our best to determine freight costs and an approximate delivery time to your location. Alternatively, you are able to calculate a slight estimate, based on weight, from our National Carrier, Australia Post website here



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