Store Returns + Exchanges
For purchases online, please see our Online Returns + Exchange Policy.
EXCHANGE + CREDIT NOTES
We stand by the products we carry at Simple Form and we are confident you will love your purchase too. If for any reason your store purchase does not meet your expectations, you may return the item(s), postmarked within 14 calendar days of receipt, in its original re-sellable condition (unworn, unwashed, unaltered, unused, unassembled with original packaging & tags) for an Exchange or Credit Note.
Exchange or credit notes outside the 14 day period will not be accepted.
Items must be returned in their original saleable condition free of markings alongside satisfactory proof of purchase.
We aim to always represent and despatch quality products. We do our utmost to inspect all products before they leave the premises however, if you believe the item you have received is faulty, please contact us as soon as possible, quoting your order number, name and address, and as many details as possible about the product and its fault including photos if possible. Please advise us within 7 days of receipt of the faulty item, to allow us to resolve the matter quickly by arranging exchange, repair or refund.
Simple Form will always assess the goods for manufacturing faults. In the event a minor fault is established, we will repair the goods.
In the event we are unable to repair the goods, or a major fault is established, you may elect to have the goods replaced with another item of identical value or receive a refund.
PROOF OF PURCHASE
To exercise the rights related to a repair, replacement or refund, you will be required to present a proof or purchase in the form of the original tax invoice handed to you with your purchase or a print out of the order confirmation sent to your email when you originally placed your order.
If you have received an item that is not what you had originally ordered, please contact us immediately, quoting your order number, name and address, details of the product received and product originally ordered, and whether you require a refund or replacement. We will then be in touch with advice on how you should proceed with the return.
SALE ITEMS & FINAL SALES
Reduced items and sale items are final and are not eligible for return, exchange or credit note.
Unfortunately, we can not offer refunds, exchanges or credit notes on lighting or bed linen for hygiene and safety reasons.
Gift vouchers are final and cannot be returned or redeemed, in whole or part for cash, by the purchaser or recipient, under any circumstance. Gift vouchers, both in store and online are valid for one year from the date of issue.
NEED MORE HELP?
Please feel free to contact us with any questions.
E | firstname.lastname@example.org
P | (03) 9041 5296