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Shipping Terms

Shipping

Standard orders placed Monday through Friday (excluding public holidays and peak periods such as Christmas) are processed and shipped within two business days. Standard orders placed on holidays or on the weekend are processed and shipped within three business days. Express orders will be shipped on the same business day (provided your order is received before 1pm AEST). Express delivery is 1-2 business days from the date of dispatch for all Australian East Coast metropolitan areas and 2-5 days for the outer suburbs of the Eastern states and for our WA & QLD friends.

You will receive an email notification when your order has been dispatched, to help you track your items.

If you are not at your place of residence during the hours of 9am-5pm from Monday to Friday, we recommend you provide a suitable daytime delivery address. This is important for all deliveries, which require a signature upon receipt. Please note we are unable to deliver to your post office box or parcel lockers as our couriers are unable to access these facilities. Please do not provide a PO Box or Parcel Lockers as your shipping address unless purchasing a poster. There will be delays caused if you do this.

Rates

Our promise is to save you time and money wherever possible by keeping delivery costs fair, low and fully transparent.

In order to keep your costs down and our pricing simple, delivery is free for Simple Form. customers within Australia if you spend $200 or more on full priced items in one transaction*.

Australia

Standard Shipping

3-7 business days

$12 on orders < $200

FREE Standard Shipping

3-7 business days

FREE on orders > $200

Expess (small parcel)

1-3 business days

$9 on orders < $20

Express (larger parcel)

1-2 business days

$25 on orders > $20

Free Shipping Exclusions

  • Free shipping does not apply where objects are heavy, extremely fragile or bulky, even if they exceed the $200 threshold. This is always clearly laid out in the product page of any product that does not qualify for free shipping. In these cases, courier charges will apply and will be calculated at checkout or we will contact you after your order is placed to discuss shipping charges.

  • What is a heavy item? A heavy item is anything that weighs more than 10kg
  • What is considered a bulky item? A bulky item is anything that cannot be packed into a cubic box measuring 50 x 50 x 50cm on its own. This includes lightweight objects weighing less than 10kg. If your complete order exceeds $200 and contains other smaller items, the exclusion only applies to the bulky item. Other items will qualify for free shipping.
  • What is a fragile item? These are items that are generally large or high value mirrors and ceramics that need to be insured against damage during transit.

The Rest of the World - Estimates Only

We are happy to ship to our friends abroad. If you wish to have an item shipped outside Australia, please send us an email first, outlining the items you wish to purchase and the preferred delivery destination. We will do our best to determine freight costs and an approximate delivery time to your location. Alternatively, you are able to calculate a slight estimate, based on weight, from the Australia Post website here

Notice

  • International Standard does not provide tracking information and is uninsured. If you would like to be able to track the progress of your shipment, please select either the Registered or EMS option. Regardless of the service you choose, you may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. Please note transit times above are provided by Australia Post and are not necessarily guaranteed.



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