Returns + Shipping
SIMPLE FORM. accepts the following forms of payment:
- Zip Pay
Shopping at SIMPLE FORM. is safe & secure. Our site encrypts your information and makes sure this information is only visible to you and Simple Form. Where you do suspect fraud, you will need to immediately contact your credit card provider.
You can always check the status of your order by clicking back on the link sent when your originally placed your order. If you wish to make changes to your order, please contact us at email@example.com. We will be happy to make any changes to your order if you contact us before it has been processed. Unfortunately, once your order has been processed, you are unable to change or cancel the order. However, you may return the order for an exchange or credit note.
Standard orders placed Monday through Friday (excluding public holidays and peak periods such as Christmas) are processed and shipped within two business days. Standard orders placed on holidays or on the weekend are processed and shipped within three business days. Express orders will be shipped on the same business day (provided your order is received before 1pm AEST). Express delivery is 1-2 business days from the date of dispatch for all Australian East Coast metropolitan areas and 2-5 days for the outer suburbs of the Eastern states and for our WA & QLD friends.
You will receive an email notification when your order has been dispatched, to help you track your items.
If you are not at your place of residence during the hours of 9am-5pm from Monday to Friday, we recommend you provide a suitable daytime delivery address. This is important for all deliveries, which require a signature upon receipt. Please note we are unable to deliver to your post office box or parcel lockers as our couriers are unable to access these facilities. Please do not provide a PO Box or Parcel Lockers as your shipping address unless purchasing a print. There will be delays caused if you do this.
Our promise is to save you time and money wherever possible by keeping delivery costs fair, low and fully transparent.
In order to keep your costs down and our pricing simple, delivery is free for Simple Form. customers within Australia if you spend $200 or more on full priced items in one transaction*. Please do note exclusions below.
3-7 business days
$12 on orders < $200
FREE Standard Shipping
3-7 business days
FREE on orders > $200
Expess (small parcel)
1-3 business days
$9 on orders < $20
Express (larger parcel)
1-2 business days
$25 on orders > $20
FREE SHIPPING EXCLUSIONS
Free shipping does not apply where objects are heavy, fragile or bulky, even if they exceed the $200 threshold . This is always clearly laid out in the product page of any product that does not qualify for free shipping. In these cases, courier charges will apply and will be calculated at checkout or we will contact you after your order is placed to discuss additional shipping charges.
- What is a heavy item? A heavy item is anything that weighs more than 10kg
- What is considered a bulky item? A bulky item is anything that cannot be packed into a cubic box measuring 50 x 50 x 50cm on its own. This includes lightweight objects weighing less than 10kg. If your complete order exceeds $200 and contains other smaller items, the exclusion only applies to the bulky item. Other items will qualify for free shipping.
- What is a fragile item? These are items that we fear may break during transit and not only need to be insured against damage during transit but also require extra packaging (larger box, bubble wrap, foam beads etc) to ensure it arrives to you safely. These extra precautions lend themselves to higher courier charges.
The Rest of the World - Estimates Only
We are happy to ship to our friends abroad. If you wish to have an item shipped outside Australia, please send us an email first, outlining the items you wish to purchase and the preferred delivery destination. We will do our best to determine freight costs and an approximate delivery time to your location. Alternatively, you are able to calculate a slight estimate, based on weight, from the Australia Post website here.
* Except for bulky packages. In this case, courier charges will apply and will be calculated after contact is made to specify which items need to be calculated.
International Standard does not provide tracking information and is uninsured. If you would like to be able to track the progress of your shipment, please select either the Registered or EMS option. Regardless of the service you choose, you may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. Please note transit times above are provided by Australia Post and are not necessarily guaranteed.
A pre-order is an order placed for an item that is not in stock yet. We often open pre-orders for popular items that sell out quickly. This also guarantees an immediate dispatch when the product arrives in stock. If you place an order for a pre-order item alongside an item that is in stock, your order will not be dispatched until everything is in stock unless otherwise specified.
ONLINE RETURNS + EXCHANGES
For purchases in store, please see our Store Returns + Exchanges Policy.
We stand by the products we carry at Simple Form and we are confident you will love your purchase too. If your order does not meet your expectations, you may return the item(s), postmarked within 14 calendar days of receipt, in its original re-sellable condition (unworn, unwashed, unaltered, unused, unassembled with original packaging & tags) for a refund.
The exception to this policy is if:
- 1. you have purchased reduced items or sale items, including with the use of a discount code;
- 2. you have purchased furniture and lighting products and/or
- 3. the products you purchase were specifically ordered in for you at your request
in which case, the sales are final and are not eligible for return, exchange or credit note.
Please send an email to firstname.lastname@example.org to lodge your intention to return prior sending items back.
Refunds outside the 14 day period will not be accepted.
Original shipping charges are non-refundable and where items have been shipped to you under our Free Shipping offer, the incurred prorated shipping charge will be deducted from your refund total. This amount will be advised when you file your intention to return an order or part thereof.
Items must be returned in their original saleable condition free of markings or postage labels, with satisfactory proof of purchase provided alongside the completed returns form.
Please allow 14-21 business days from the time you mail your order for your return to be processed. We will notify you via email once your return has been processed. In the event the returned product is returned damaged or marked, and a refund is declined, you will be required to pay for postage to have the product sent back to you.
Please note: Some of the items we stock are handmade and will have handmade characteristics. These are not faults and their uniqueness is to be embraced. These characteristics cannot be used as the basis for a refund.
Preparing your item for return
When returning an item we ask that you also enclose a copy of the tax invoice with the returns form as proof of purchase. We ask that you complete the returns form listing a reason for returning the item. You can access the Returns form here. The item will remain your responsibility until it reaches us. Simple Form will not be liable for any lost or damaged items being returned to us. For your own peace of mind we recommend you carefully repackage your item to avoid any damage during transportation and consider using express post or registered post to track your item. Please retain proof of postage until we have confirmed your refund has been processed.
Upon safe receipt of your returned unused item, we will inspect the item before advising you by email that it has been processed. We will then refund your item at the purchase price (minus our incurred shipping costs).
Our address for returning items
95 Charles Street
Seddon VIC 3011
(03) 9041 5296
International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Make sure to print out and include our when mailing your return to the address below:
95 Charles Street
Seddon VIC 3011
(03) 9041 5296
If you would like to exchange an item, we suggest you place a new order for the item you want before returning your original purchase. This will ensure your exchange item is in stock. You are then welcome to return your original order for a full refund less the shipping fees. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.
Should you wish to cancel an order, which has not yet been despatched, please contact us in writing at email@example.com. If your order has been despatched, you will need to return the order to us. Please follow the 'preparing your item for return' guidelines above.
We aim to always represent and despatch quality products and do our utmost to inspect all products before they leave the premises. If you believe the item you have received is faulty, please contact us as soon as possible, quoting your order number, name and address, and as many details as possible about the product and its fault. Please advise us within seven days of receipt of the faulty item, to allow us to resolve the matter quickly by arranging exchange, repair or refund.
Simple Form will always assess the goods for manufacturing faults. In the event a minor fault is established, we will repair the goods.
In the event we are unable to repair the goods, or a major fault is established, you may elect to have the goods replaced with another item of identical value or receive a refund.
When returning a faulty item we ask that you please follow the guidelines from the section “Preparing your item for return".
PROOF OF PURCHASE
To exercise the rights related to a repair, replacement or refund, you will be required to present a proof or purchase in the form of the original tax invoice sent with your order or a print out of the order confirmation sent to your email when you originally placed your order.
If you have received an item that is not what you had originally ordered, please contact us immediately, quoting your order number, name and address, details of the product received and product originally ordered, and whether you require a refund or replacement. We will then be in touch with advice on how you should proceed with the return.
SALE ITEMS & FINAL SALES
Reduced items and sale items are final and are not eligible for return, exchange or credit note.
Unfortunately, we can not offer refunds, exchanges or credit notes on lighting or bed linen for hygiene and safety reasons.
Gift vouchers are final and cannot be returned as the purchaser or recipient under any circumstance. Gift vouchers, both in store and online are valid for one year from the date of issue.
NEED MORE HELP?
Please feel free to contact us with any questions.
E | firstname.lastname@example.org
P | (03) 9041 5296