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Returns + Shipping

PAYMENT

SIMPLE FORM. accepts the following forms of payment:

  • Visa
  • Mastercard
  • PayPal
  • Lay-BUY

Shopping at SIMPLE FORM. is safe & secure. Our site encrypts your information and makes sure this information is only visible to you and Simple Form. Where you do suspect fraud, you will need to immediately contact your credit card provider.

ORDER STATUS

You can always check the status of your order by clicking back on the link sent when your originally placed your order. If you wish to make changes to your order, please contact us at orders@simpleform.com.au. We will be happy to make any changes to your order if you contact us before it has been processed. Unfortunately, once your order has been processed, you are unable to change or cancel the order. However, you may return the order for an exchange or credit note.

SHIPPING & HANDLING

Standard orders placed Monday through Friday (excluding public holidays and peak periods such as Christmas) are processed and shipped within two business days. Standard orders placed on holidays or on the weekend are processed and shipped within three business days. Express orders will be shipped on the same business day (provided your order is received before 1pm AEST). Express delivery is 1-2 business days from the date of dispatch for all Australian East Coast metropolitan areas and 2-5 days for the outer suburbs of the Eastern states and for our WA & QLD friends.

You will receive an email notification when your order has been dispatched, to help you track your items.

If you are not at your place of residence during the hours of 9am-5pm from Monday to Friday, we recommend you provide a suitable daytime delivery address. This is important for all deliveries, which require a signature upon receipt. Please note we are unable to deliver to your post office box. Please do not provide a PO Box as your shipping address unless purchasing a poster. There will be delays caused if you do this.

Rates

Our promise is to save you time and money wherever possible by keeping delivery costs fair, low and fully transparent.

In order to keep your costs down and our pricing simple, delivery is free for Simple Form. customers within Australia if you spend $200 or more on full priced items in one transaction*.

Australia

Standard Shipping

3-7 business days

$12 on orders < $200

FREE Standard Shipping

3-7 business days

FREE on orders > $200

Expess (small parcel)

1-3 business days

$9 on orders < $20

Express (larger parcel)

1-2 business days

$25 on orders > $20

Notice

  • * Except for bulky items. In this case, courier charges will apply and will be calculated at checkout or we will contact you after your order is placed to discuss shipping charges.

The Rest of the World - Estimates Only

We are happy to ship to our friends abroad. If you wish to have an item shipped outside Australia, please send us an email first, outlining the items you wish to purchase and the preferred delivery destination. We will do our best to determine freight costs and an approximate delivery time to your location. Alternatively, you are able to calculate a slight estimate, based on weight, from the Australia Post website here

Notice

  • * Except for bulky packages. In this case, courier charges will apply and will be calculated after contact is made to specify which items need to be calculated.

  • International Standard does not provide tracking information and is uninsured. If you would like to be able to track the progress of your shipment, please select either the Registered or EMS option. Regardless of the service you choose, you may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. Please note transit times above are provided by Australia Post and are not necessarily guaranteed.

PRE-ORDERS

A pre-order is an order placed for an item that is not in stock yet. We often open pre-orders for popular items that sell out quickly. This also guarantees an immediate dispatch when the product arrives in stock. If you order a pre-order item alongside an item that is in stock, your order will not be dispatched until everything is in stock.

RETURNS

We stand by the products we carry at Simple Form and we are confident you will love your purchase too. If for any reason you are not happy with your online purchase, you may return the items postmarked within 14 calendar days of receipt for a refund or store credit to your original method of payment. Please note: original shipping charges are non-refundable. Items must be returned in their original condition.

Some of the items we stock are handmade and will have handmade characteristics. These are not faults and their uniqueness is to be embraced. These characteristics cannot be used as the basis for a refund.

Change of mind

We stand by the products we sell at Simple Form, therefore if an online order does not meet your expectation we will happily refund you, as long as the product is returned postmarked within 14 days of receipt, in its original re-sellable condition (unworn, unwashed, unaltered, unused) with original packaging and tags still attached. This includes the product manual and packaging. Please be mindful not to assemble or modify a product before returning it, otherwise we will not be able to refund your purchase. Simple Form is also unable to refund, and return an item where the packaging or product is returned damaged or marked. Any items sent in boxes should be sent back in the original box, free of damage and postal labels.

Please allow 14-21 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed. In the event the returned product is returned damaged or marked, and a refund and return is declined, you will be required to pay for postage to have the product sent back to you.

Preparing your item for return

When returning an item we ask that you also enclose a copy of the tax invoice with the returns form as proof of purchase. We ask that you complete the returns form listing a reason for returning the item. You can access the Returns form here. The item will remain your responsibility until it reaches us. Simple Form will not be liable for any lost or damaged items being returned to us. For your own peace of mind we recommend that you carefully repackage your item to avoid any damage during transportation and consider using express post or registered post to track your item. Please retain proof of postage until we have confirmed your refund has been processed.

Upon safe receipt of your returned unused item, we will inspect the item before advising you by email that it has been processed. We will then refund your item at the purchase price (minus original shipping costs).

Our address for returning items

SIMPLE FORM.

Returns

95 Charles Street,

Seddon, VIC 3011

International Returns

International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Make sure to print out and include our when mailing your return to the address below:

SIMPLE FORM.

Returns

95 Charles Street,

Seddon, VIC 3001

Australia

EXCHANGES

If you would like to exchange an item, we suggest you place a new order for the item you want before returning your original purchase. This will ensure your exchange item is in stock. You are then welcome to return your original order for a full refund less the shipping fees. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.

ORDER CANCELLATIONS

Should you wish to cancel an order, which has not yet been despatched, please contact us in writing at hello@simpleform.com.au. If your order has been despatched, you will need to return the order to us. Please follow the 'preparing your item for return' guidelines above.

FAULTY ITEM

We aim to always represent and despatch quality products. If you believe the item you have received is faulty, please contact us as soon as possible, quoting your order number, name and address, and as many details as possible about the product and its fault. Please advise us within seven days of receipt of the faulty item, to allow us to resolve the matter quickly by arranging exchange, repair or refund.

When returning a faulty item we ask that you please follow the guidelines from the section “Preparing your item for return".

WRONG ITEM

If you have received an item that is not what you had originally ordered, please contact us immediately, quoting your order number, name and address, details of the product received and product originally ordered, and whether you require a refund or replacement. We will then be in touch with advice on how you should proceed with the return.

SALE ITEMS & FINAL SALES

Reduced items and sale items are final and are not eligible for return, exchange or credit note.

Unfortunately, we can not offer refunds, exchanges or credit notes on lighting or bed linen for hygiene and safety reasons.

Need more help?

Please feel free to contact us with any questions.

E | hello@simpleform.com.au

P | (03) 9041 5296



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